Frequently asked questions.
How do I create my own?
How do I save my creation?
Do you offer frames?
How does my order ship?
Where's my order!?
Do photographs come in color?
Is my personal information protected?


How do I create my own?
To customize your very own timeless piece of art, type your name or word in the text box below.

How do I save my creation?
If you've created the absolutely perfect piece, but would like to wait before purchasing, you can save your creation by adding it to your cart. Any creation added to your cart will be saved indefinitely unless you clear your internet browser cookies. On your next visit to LP, simply check your cart for your previous creation. Now create another and checkout!

Do you offer frames?
At the current time we do not offer framing options, only the letter photographs are included in your order. Frames can be found pre-matted for 3-6 4x6 openings at any local craft store for relatively cheap.

How does my order ship?
We offer shipping through USPS to anywhere in US, Canada, and the rest of the world! Each photograph is shipped in a 4x6 protective sleeve to assure a top quality letter on delivery! All orders are shipped with a tracking number provided by PayPal. We also offer different shipment services. To read more about Shipping and Handling, view our shipping page.

Where's my order!?
Still have not received your order? Don't worry, you haven't been forgotten! Orders are delayed due to a large rush of incoming orders which creates a large printing back-log. Although delays are rare, we handle them accordingly. Delayed orders are shipped priority (even if you chose ground shipping) to help make up for lost time. For more questions on a delayed order, please feel free to contact us for an update on your order progress.

Do photographs come in color?
Color letters are not available just yet. As of now we offer black & white as well as sepia tone prints.

Is my personal information protected?
Yes. All orders are processed using our secure PayPal checkout. Paypal is one of the leading online payment providers, so you can trust your personal information will be in safe hands. We do not share your personal information, including email, with anyone but Paypal.